The HUB release notes confirms that there can be mute sync issues sometimes. Can you let me know how I check the Teams client version? Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot please fix that! However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. . The headset icon turns green to indicate the device is unmuted. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. Ive been using the Savi 8220 headset for over a year now with little issue. @hamburger42862. It shouldn't be that hard. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. J recently had the same issue, but I'm using a Plantronics headset. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. But Some of the plantronics headsets are really good, But this is not good product. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. Well scratch that test. I could hear callers, but they couldn't hear me after the first couple of words. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Hi, Could you confirm customer's Windows 10 version? 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. 4. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). I also haven't found the setting to turn this off. Answer a few questions to get help. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. This is thr second one i bought and same thing. Click Start, then Control Panel. This is going to be a long post but the bug is quite complicated but also quite annoying. @vladkoretsky. My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? Not possible at all to decrease the volume of this sound or disable it ! I have found this settings on my own, it works for me too. I can hear too what they are hearing. Special Bargains! Hello. How to disable voice message about being unmuted? Comparison of Best Noise Cancelling Usb Headset Top Picks 2023 Reviews Your device should work just fine. I'll apply the same workaround: switching to beeps. So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. @olawaleyussuff. Android Settings > On > Scan for devices*. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. I'm out of warranty and they are offering a discount on a replacement. Special Bargains! We are tracking an auto mute issue but it is within SFB Mac app itself. 1. I still get the annoying toasts. The turn off the headset for about 5 - 10 secs and turn back on. What's in the Dell WH3022 Pro Stereo Headset box? Why Poly Focus 2 keeps muting by itself? How to fix it Plantronics news, updates, reviews and more. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. It works!! plantronics Wireless Headset System User Guide - Manuals+ @thetelecoms9193, I have the same issue. I don't want to hear the voice. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. 6. Although, not sure how warranty would be valid or not outside US, for me it's very important. 14 Best Wired Headset For Call Center In 2023: [Latest Updated] All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. - edited I have the same problem. I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. The login page will open in a new tab. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. 2. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. And though music sounds good in headphone-mode, voice calls are crummy. I was able then to reduce it to a single tone sound. the software doesn't let you go without making any noise. I never said that the solution is to change the devices. Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! In such a scenario it is even desirable that your headset makes you sure you are muted or not. in most companies like mine installing any other software is prohibited. Mute button is stopped working in Teams with my Poly headset 495 For windows versions 20H2 - OS Build 19044.1415 and later: . 1. Click on Sound and remain in the Playback tab. Well, though this works. It would simply do nothing. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by The headset icon turns green to indicate the device is unmuted. BT 600 ( 2 units) The other headphones I have connected do not work now. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? The headset already gives an in-ear mute on, mute off (configurable). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And I've sent it to reseller, hope they will fix it or it will be replaced. Please raise a ticket with Poly Technical Support. I have same issue with my Voyager 5200. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. To mute or unmute your headset, click the headset icon in the System Tray. Thomas Poling. macOS Catalina, version 10.15.6. - MicSim. 3. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. I'm now very hesitant of buying another Plantronics headset. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. same problem with me - 2 voyager legends where microphone just stops working. Thanks for this though. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. Did you solved your problem, Thomas? Plantronics 4200 UC, 1- Using iPhone 12 My 5200 pairs up with my S7 and my A10e. Then wiped off with a paper towel. I had the problem of people not hearing me after I dropped it. You can mute and unmute your headset using Plantronics HUB. its all up to date using hub software. How to turn off Voyager Focus UC / BT600 mute alert? While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. Very frustrating, but at least there is a work around. Probably will go back to a wired headset. Didn't search for them. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. @fkirkland, Dang! Set up a conference call. Unplug the AC power from the charging base. Need help finding the best headset for your situation? Learn how to use and troubleshoot problems with the Headset that you use with your computer. My headset with teams only started doing this after a Teams update. It has to be some kind of manufacturing defect. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. @tromesa604. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. Edit: I just got the legend to work too. Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Plantronics . Dec 6, 2020 by Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. And, it might not even be on mute?!? The newest version is 1.4.00.29469 (64-bit). Can you please file the bug through the Help/Report an issue. You are a hero. To unmute the device, click Unmute. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. If I use the laptop default, build in speaker, the issue is gone. You can mute the Savi Office in three different ways, which are described below. I did the test above (covering the noise cancellation sensor) and my problem went away. If you have any update about this issue, please feel free to post back. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. Teams call or Teams meeting? Next you want to go to the settings tab and select General In this window you will notice a settings called "Mute Off Alert" The default setting is Tone and Voice. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. I could still hear them. Choose Voyager Edge, and then click Get Started. @heartbeat927, I have the same problem. Contact us today and one of our friendly Advisors will match you with the right headsets. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. Alternative - is to disable windows Bluetooth Audio Gateway Service. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Mine was replaced. Plantronics Hub Known Issue: Mute not working on Microsoft teams with I try to pair with another phone, but the problem persist Any ideas? If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. Olawale Yussuff, TheTelecom Shop The headset will continue to give a triple beep every 15 seconds. Fix works for the Plantronics 5200 also! All good now. Jul 6, 2018 by BT600). I confirm I also have this on Webex standard web usage. First thing you do is make call then check to see if the mute is on! Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. Using computer audio and webex browser app. They have the same microphone issue. Seems some of my coworkers with the same headset don't have issues after the same update. In the System Properties window, click the Hardware tab, and then click Device Manager. Fix: Microphone keeps muting itself - Appuals Wearing the Voyager 5200, tap the call button to test sensors. 8-6. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. more likely Teams changed something in how they recognize the button press. If so, then you might have insufficient USB power. So, time has passed, but the audio feedback that mute is on or off is really annoying. Disable Mute Unmute noises and Toasts in Plantronics Hub Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. The unit I have has been working perfectly since new and almost 10 months old. My problem seems to come from my Plantronics software installed with the Plantronics headset. The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. Possible Human Interface Device conflict or missing drivers. 0 Likes Reply GZawadzki replied to mschlaudraff If the call can still not be unmuted, perform the following: 3. Hi Christina and Pam. So, I guess that I am on the right version, correct? Plantronics replaced 2 of them but the new ones went bad after 2-3 months. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). Hey, I'm David Merritt. Sorry for my late reply, hectic week here and a long weekend! How Do I Reset My Plantronics Headset? - Headset Advisor Press question mark to learn the rest of the keyboard shortcuts. I can hear callers but they cant hear me. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub the logitech logo on a silver button). I, unfortunately, do not have an Opencomm device. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! (plantronics legend headset) . So the problem is with the Poly Headset and Teams app. it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. With mute still on, end the call (either from the device or Lync). Since we are using Plantronics headsets we already contacted . I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). User experience lays down on the ground here! Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. 4. When we mute or unmute the microphone, there is no sound prompting me to do this. Immediately followed by 2. Then randomly they will go back to working. Additionally can you use. A lot of people can't stand this message. This is common with your model and the Plantronics Legend. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me.