They'll even give you a script to use at the court hearing! Now the buyer claims she hasnt received it even though the tracking shows delivered. After being on the hold with USPS for 30-45 mins, I finally got through to someone who said they would attempt to intercept the package (no guarantee) but Mercari would have to fill out an intercept form on the USPS website and pay a bunch of fees. . , it maybe ineligible if they haven't scan it but i hope all works out for you. The buyer on the last merchandise sold is happy with their purchase and rated the seller 5 stars. Companies like being difficult, and that's no secret to the public. Ans:Yes, Mercari's services are available in the USA only. To check on a purchases cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. 'In honor of imnotlegolas for starting this subreddit. Once you submit the details, we'll work on composing a cancellation letter for you. Then I saw a message saying my order was cancelled due to an issue on the buyer's end and was TOLD BY MERCARI TO INTERCEPT THE PACKAGE in the hope it would be returned to me. This happened to me on a $350 purchase. Not getting paid for the purchase and also not getting back your item is a total bummer, especially if you're relying on your reselling gig for extra cash as one of your side hustles. If a seller prematurely cancels the transaction they are not eligible for reimbursement. It provides insurance of $200 in case of loss or damage to the item while in transit. Package has failed to be intercepted for some reason, but this is probably a good thing since if it gets to the final destination, I will get paid. I'm ready to report them to the Better Business Bureau and also pull all of my products off them and just focus on my Ebay store. Im having the same issue and not sure what will happen. I have about 75 sales done on Mercari and this is the first time this has happened to me. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. I had a buyer once ask to cancel when I had already dropped it off and I called around and wasted roughly 30 mins trying to get in touch with someone at usps before they told me about the paperwork and ridiculous fee. Never got a response on what happened on Mercari's end though. I'm using a Mercari prepaid label via FedEx and it's a pretty expensive item. Shipping 572. This tends to happen with high-value purchases like jewelry or designer handbag. and Mercari HAD to boot them. This helps increase transparency in the marketplace and allows buyers to make informed purchase decisions. I got home less than an hour later and I logged in to to confirm shipment and I couldn't find my listing any where. In addition, it has 50 million app downloads and more than 350,000 list generations daily. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Contact them and include the tracking info. We have helped over 300,000 people with their problems. That notification only shows up when you cancel the order. After all, Mercari won't be able to make a cut from a purchase that didn't happen on their grounds. Returns 557. If an order has been cancelled by the seller, Mercari will process the refund within 4-7 business days. If the order ships but has not been tracked you will have the option to cancel in 7 days. When a seller cancels too frequently, their cancellation rate will be made visible to other users on Mercari. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Now stolen item. If a company isn't being helpful, you may want to escalate the issue and take them to small claims court. And most likely they would have made you whole. New comments cannot be posted and votes cannot be cast. Because sellers can cancel at any time, our team keeps track of seller cancellation rates to make sure they dont cancel too often. He sold something to someone on Mercari and had to cancel the order after the package was shipped and would like usps to reroute it back to him. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Cookie Notice If shipping yourself, consider availing of courier's insurance, and don't forget to enter the valid tracking number into the Mercari system for shipment visibility. I cancelled transaction. Buyers can ask to cancel an order any time before the seller confirms shipment. Abide by the marketplace guidelines. I feel if you try to reroute it it might get lost, Never sell anything that expensive on mercari, especially during the holidays. Even if I get the product back, I'm not being reimbursed for the packing materials and gas I used to drop off the shipment. Create a seller profile with sterling ratings and feedback from happy customers who've had great experiences shopping your closet this would intimidate potential scammers. They have 24 hours to respond to the cancellation request. Don't let them continue to take advantage of you/us! I'm livid right now. No return requested so maybe they changed their mind or just couldnt be bothered. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. What do I do? Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. I sold an iPad on Mercari, I shipped it the day after they purchased it, since it. I am having the same issue here. If they don't I will def raise hell. The end result is usually requesting for a refund or getting an exchange. How to bundle on Mercari as a seller. As a rule of thumb, act fast. However, once you've rated a seller, a refund cannot be requested. The seller cancels to change shipping options. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If you need to cancel an order, our team works hard to make sure its fair for both the buyer and the seller. I'm using a Mercari prepaid label via FedEx and it's a pretty expensive item. Then select "this is about returning my purchase," and then "I want to return my purchase.". Luckily it happened at 9pm and cancelled within half hour with same "buyer's payment" message. If the seller . Keep in mind that these orders will be cancelled immediately upon request. Search for the Cancel Anything product on DoNotPay. It is important that the package is intervened and does not make it to the original buyer for a few reasons. mercari seller cancelled and relisted. But it is precisely for this reason that you should be careful! Yes, you can cancel a Mercari order before it ships. Enter the name of the company you need to cancel your order/payment with. Either way, even if they do return the item - it shouldnt cost you anything because in my experience Mercari usually covers the cost of return shipping. Buyers can ask to cancel an order any time before it ships or if the tracking hasn't updated for 7 days. Last time I ok-ed it to be cancelled though, it went on my reviews. The bu. If you want to cancel a purchase and the seller hasnt confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. I can't believe they can't just send me the payout and get over it. I just marked the item as shipped and messaged the buyer to let them know I had shipped the item earlier that day but just had been too busy to select item shipped. I told them they could open a return request with Mercari if they wanted to once they received the item. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. It still will not let me intercept Hi did you get reimbursed? I received my item and I love it, but what do I do now? Depending on the situation, the cancellation process can be slightly different. I'm asking on behalf of my boyfriend. Selecting `Cancel` on the item you want to cancel 3. 'In honor of imnotlegolas for starting this subreddit. So far, it has operated in the US market for over eight years. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. A scammer would think twice about messing up with a seller with carefully crafted listings because they would be hard-pressed for hard evidence that you shipped a misrepresented item. Cookie Notice If the seller doesnt respond in time it at least for me means . All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. 'In honor of imnotlegolas for starting this subreddit. Once a buyer has picked the items they want to bundle, follow the steps below. If the latter, then I would have just kept the tracking number, and when it showed delivered, request Mercari to reimburse you. Tracking looks like the package didn't get intercepted, but I did my job and have a case # for interception. A proper business would admit fault, apologize and pay me the damn $12 minus the fees which would amount to a meager $10 anyways which is pennies to them. Letting OneShop handle the automatable tasks would help. For more information, please see our Create an account to follow your favorite communities and start taking part in conversations. The question, though, has evolved to: "Are there buyer scammers on Mercari?" I'm pretty much known to always ship same day so I didn't have a problem with that. Im curious if Mercari will end up fixing this for you. Did you get a cancellation request from the buyer? Not cool that I'm having to fix a problem that Mercari is responsible for. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. and our We often link to other websites, but we can't be responsible for their content. As a buyer, you can cancel your order right away if a seller confirms theyve shipped the item but there are no tracking updates for 7 or more days. I also didnt want the buyer to damage my saddle (which was a pretty major item, cost-wise) so I just decided to run down to grab it. Mercari ranks 419th among Marketplace sites. Always know Mercari can't get every crappy seller off the app and it's in their best interest to see transactions completed so they get payed. I can guarantee the amount of labor we on both sides have expended is worth more than $12. If the latter type reaches out, be professional and refrain from being defensive. Maybe you found something cheaper, or you realized you just don't have the moneyright now. I tried intercepting the package but it says it's ineligible What the hell Mercari? [deleted] 4 yr. ago Good going Mercari! Mercari does offer a $200 shipping protection with each order. Prior to making an offer, it's always best to review the listing and Shop Policies thoroughly to make sure you're ready to purchase in the event your offer is accepted. In this case, the order cancellation will appear on the sellers profile page. Add the cost of the items and make that the new listing price. Itll even get an updated expiration date! I've been emailing Mercari back and forth for days now. Update: My package failed to get intercepted and so it was delivered to the final destination according to the tracking. Once an offer is submitted, there is no way to cancel or retract it. If the payment was made by credit card, it may take up to 15 business days to process the refund. Maybe even open a separate case in hopes that you get connected to someone from Mercari who knows what the hell theyre talking about. That being said, though, how do you cancel a Mercari order? You can also review and rate the seller during those three days. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. The transaction was cancelled either by the buyer or Mercari. Once the request is made, sellers have 24 hours to either confirm shipment or approve the cancellation request. If someone abandons their listing, ignores the sale, and does not ship the item you bought you can cancel the order Mercari will refund you. As I stated in the title the buyer wants to cancel the order after I've already shipped out the item. I just got notifications saying Mercari has canceled and deleted the order. Option 1. Also, having carefully crafted listings show your professionalism as a seller someone who won't leave a loophole behind and is always on top of things. I just got notifications saying Mercari has canceled and deleted the order. This happened to me once. Mercari chat blocks personal information and any attempt to share social media so we can't ask for the information outright. My mind also told me to record myself taping and packaging up the package and I did. I updated my original comment. On the 8 th day, the buyer can cancel the sale and receive a refund. Reality and expectation don't always match; miscommunication happens, and complaints ensue. At the same time, being an upstanding seller who never sells prohibited items, ships items on time, and always provides complete and accurate photos and photos make you eligible for Mercari Seller Protection. Does anyone know a way around this much appreciated! The question, "Is Mercari legit?" My package was lost in the mail, the last update was on the **th, saying awaiting. I sold an item last night, took it to USPS this morning. I sold an item on Mercari and the order was cancelled on the way to the buyer. My order worth $300. Did you use a Mercari label?