The card can be used at any gas station that accepts the card. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. I think this would be great for our business! However, they all have different requirements and costs for acceptance. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Set the Validation type, which determines how the prompt must be entered by the card user. Still, businesses must have specific equipment set up for companies to accept them. Most horrible experience with fuel cards. These processors offer Quickbooks integration and have low rates. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Select the date you want the payment to be made. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. The benefits are straightforward. WEX fleet cards are used by more than 11 million vehicles worldwide. I am the bookkeeper for a company vexed be WEX. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. You will be notified when new oil merchants begin accepting the WEX card. Your email address will not be published. (Town name) Dental or Essential Eye? How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. However, not all fleet card types are alike. This information is captured at the time of the sale. It was my banker that advised me to contact them first. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Data collection offers businesses comprehensive analytics and usage statistics. Referral Partners Add a reference number and note, if desired. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Accepted Payment Types At Love's This company and their employees SUCK. The current policy limits are displayed. EMV Credit Card Machines show more WEX Reviews It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. How fleet fuel cards work. I will be closing this account as soon as I get my funds. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Enter and confirm an email address. Other Fees Additional card:$8 per card. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Some processors have no monthly, no annual fees, no contract, and cheap rates. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. I have been instructed a different way to close the account each time I call. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. INACTIVE makes the card unavailable to use. ACTIVE makes the card available to use. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Wright Express is backed by its own bank, while Voyager partners with US Bank. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. If you have your own Wex Inc. complaint to make, please do so in the comments below. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. They want my medical records to prove the medical necessity. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Find out more about WEX WEX FUEL CARDS How do I enter a fleet card in My Wallet? - Upside I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. This is a fraudulent account. Your email address will not be published. The card may also be used on billing statements received from providers of the same types of service. Partner with WEX | About | WEX Inc. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. However, you can get an idea of the interchange rates you can expect to pay. Thats where Level 3 enhanced data comes in. Receive your Esso Card In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. WEX Fleet cards are to be used only for fuel purchases or roadside services. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Get the truth here. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. I thought this would be beneficial. On the Card Details screen, set up the info needed for this card, including policy number and card status. CANNOT STRESS THIS ENOUGH!! As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. They are doing this to many other businesses I found out. Im paying it off in a couple weeks and closing the account. Would like to join in class action suit. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. 2023 Host Merchant Services. As a result, standard interchange rates that are the standard of such networks are not applicable. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Store Branded Cards Fleet card offering without a traditional card network. Attempts to reach a representative for clarity were again unsuccessful. Required fields are marked *. They will not help you at all, I had no account number as I had no account. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. They lost a very long term customer over this. WEX adds Visa to virtual payments offering - Emerald Coast Merchant Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. That means finding a processor who is familiar with B2B transactions. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. None of which have been successful. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments On the card detail screen, click Add Prompt. See Which Processors Offer No Monthly Fees And No Contracts. Wex is currently charging is 83%apr. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Worst company in my 50 years of being in business ! Getting paid to re-write this page? I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Fleet cards go by a few different names. This does not compare favorably to our list of best credit card processors. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Having issues making the most of your WEX experience? SEE WHO SPENDS WHAT, WHERE AND WHEN. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Do I need to contact my bank? Merchants most commonly describe unexpected incidental fees and high termination fees. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. WEX is the worst! and wont correct it. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Hopefully they get banned from my state at least. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Incompetent fucks. We also accept certain types of digital payment methods. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Ask us your questions here. Massachusetts I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Where does it work? The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Which I upload. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. For example, a Texaco fleet card can be used at Texaco locations. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. EFS accounts | Customer support | WEX Inc. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. If you need more information, you can input your business info here and contact us for assistance. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). It is accepted only at ExxonMobil gas stations. Hi Ana, Note: We have adjusted this companys BBB rating according to our own standards. LOL. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Fill out this form! how to accept wex cards - weirdthings.com Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Shady company Dont ever deal with them!!! Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Fleet Cards What is a fleet card? You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. They can limit the type of fuel purchased, i.e., only diesel. Im now on my 3rd time submitting the form to them. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. To edit a policy, select it in the Policy Number drop-down. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Hard to get a hold of. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Any card assigned to this policy will be impacted by the change. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. What if additional documentation is required? Terms of Service. WEX, Inc. is ran by idiots. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Please cancel my account. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! Enter the limit in the Amount field. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. We also encourage merchants to check out our list of the providers of the best merchant accounts. Yup WEX, Inc. Phillip created this website and has written over 1,000 articles regarding all things payments. Check out the links below to access frequently asked questions and video tutorials to make your job easier! We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Look for the QBO file you saved in Step 1 and then select Open. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. This address will receive confirmation of payment. WexLocationCode.setTransientValue("wex02"); Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. crazy third time its going on. Every vehicle you lease through GSA Fleet has a corresponding WEX card. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Now the meat of the matter what its going to cost? Wex gas card approval NO PG! - YouTube Apply Now! An approved line of credit offered by Love's Travel Stops to approved customers. Why would you need to show a receipt from your dr that does not even make sense? Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Focusing on diversity also means focusing on inclusion. Anyone recommend an attorney? Accepting P-cards for Payment: More Defined and More Refined Learn more about our monetization policies here. We were told that the invoice was correct. Our card works at a variety of merchants. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. In the Policy Number menu, choose the policy that will receive the limit. Focusing on diversity also means focusing on inclusion. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. reply and I will get the message. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Finance. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card.