I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Perhaps you use a particular app or software. I'm happy to answer any questions you have. Last, I adapt to the individual. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Read our Terms of Use for more information. If I promise any follow-up to my students, I do so in a timely manner. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Find additional company focused interview questions by practicing from one of our industry sets. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. I even talk about what they are going through. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). ", "No problem. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. "I find that with the right company, it's pretty simple to balance life and work. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. ", "I believe in volunteering in the community where you live. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? "My customer service skills with my patients are definitely one of my strengths. Kaiser has over 300,000 employees with a large diverse workforce. Very nice answer. Discuss with the interviewer what you would expect for compensation if offered this position. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I've had a lot of success by focusing on building a reputation for consistency and follow-up. Interview Guidelines - Kaiser Permanente Career Planning What is the hiring process for remote jobs at Kaiser Permanente? ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. I returned to the US just last month and had been actively looking for work the past couple of weeks. "A bit about me - I love to travel, read, and conduct research. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. We do this by creating interview questions that we think you might be asked. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. ", "Once I was filling a prescription for 90 days 90 tablets. I understand and agree that Kaiser Permanente may verify any and all information that I provide. ", "I think my weakness is that I take too much to do. Custom Care & Coverage Just For You | Kaiser Permanente You've chosen a powerful example that can help make you a more memorable candidate. It sounds like you handled this matter with utmost urgency and great customer care. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. I grew up in a fairly homogeneous town in Montana. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. I also keep myself open to my colleagues so that they can know and understand me better as well. I am a very hard worker who is eager to become a team member with Kaiser.". These relationships are created from the ground up. Know peds RSV scenerio : it's big now on the news . I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Discuss how you can thrive in this role, even during the most stressful times. We also raise chickens and goats and have a couple of horses as well. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 But this is usually just for transitions. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. I have trained myself to adapt my communication style, so a patient gets what they need. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. By consistently rejuvenating in this way, I can give even more energy when I am at work. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. It's great that you are working on asking for help from a variety of people when needed. I was nervous that I was not using the proper equipment during high-exposure risk procedures. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. At the end of the day, many role titles are fluid. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Dates shown above are approximate. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Your work history sounds strong, and it seems as though you are very loyal to your work. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Some patients need a lot of attention; some want less, and some need boundaries. I love working with like-minded people who set challenging goals for themselves. Did you consider how leaving AMA would impact his health and well-being? "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Explore. This could include increasing budgets or improving patient care. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. We do not have advertisements on our pages but we do try to make money through paid-memberships. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Wonderful! I believe that, if asked, my colleagues and supervisor would say the same about me. "I dislike working in a negative, low morale environment that is plagued with office politics. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. However, it can inhibit my ability to grow. As well, I am an active participant in my local rotary club. I think the right answer is, 'of course, but not for long!' ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. ", "I am happy to hear that Kaiser Permanente values long-term relationships. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Interview questions and answer examples and any other content may be used else where on the site. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. Your answer should include your ability to be patient, kind, and confirming to best answer this question. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . This is one of the reasons I have applied with Kaiser Permanente. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. It is not the ideal situation, but I have always adjusted for the good of the team. When have you had to adapt to change in the workplace? Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Definition. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Great work giving your example and then highlighting how you corrected the error. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Our date tracking prior to 2019 was not accurately kept. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. In the end, we awarded those with perfect attendance a $600 bonus. Also, for every month with zero sick days, a bonus was added. Most Asked Kaiser Permanente Interview Questions and Answers I cope with these emotions by telling myself that it's not my story, it's the patient's story. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. "Early in my career, I was working a night shift with minimal staffing on our unit. It seems you would be a wonderful teammate to have around. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Kaiser Permanente Interview Questions in Atlanta | Glassdoor The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Your problem-solving approach is fantastic! To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I indulge in the things that make me happy on my time off. "I handle stress very well, and when you call my references, they will attest to this fact. I am an attentive listener and a compassionate caregiver. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. At Kaiser Permanente, integrity is held in the highest regard. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. Well done! We are all human with our weaknesses, so don't be afraid to share yours! No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Kaiser Permanente is 100% focused on the service that they provide to their patients. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Your response makes it clear that you volunteer in your community in various ways. It sounds like you have a very full personal life, with a fantastic work/life balance. The status says no longer consider for the position. I also dislike when the morale of the lab is low. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. The application opens in early May. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Are there shared values that you could also mention? Also, avoid telling the interviewer that you get along with everyone all the time. Submit as soon as possible so that you will have more time to gather the required supplemental documents. This is a very good example of your problem resolution skills. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Ultimately the patient understood and the procedure was finally completed.". I like to be on time with my schedule to ensure that our patients are assisted properly. ", "Outside of my career, my priorities in life are my family and being outdoors. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. But her prescription was on troubleshoot, and no one order it. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers.