I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. so they can investigate the matter and take action against the seller, if necessary. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. Press question mark to learn the rest of the keyboard shortcuts. 14. If you purchased an item on Grailed, but the transaction for whatever reason went sour, heres how you can secure your money back. Grailed will notify you of substantive changes to Section 20 at least thirty (30) days prior to the date the change will become effective. You grant Grailed a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided with your User Content in all media formats and channels without compensation to you and to perform automated scanning of the User Content to improve targeted searching and advertising. Misc. I dont really wanna refund cause i need the $ but what should i do here. All that matters is that you have a US-based address. The commission will be deducted from the funds transferred to Sellers by Buyers through the Payment Processor applicable to that transaction. Right to Share Other's User Content. When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. Still, there is a way to get your money back if youre dissatisfied with your purchase or if you didnt receive the item at all. grailed buyer wants refund - centrecounty.properties And, of course, you want to peruse a great selection All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. Continue with Recommended Cookies. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Although the process is more informal, arbitrators can award the same damages and relief that a court can award. Click Resolve a problem in our Resolution Center at the bottom of the page. Hey, I sold a pair of pants that I had cropped myself and made it clear I did so in the description and photo. state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. I GOT SCAMMED ON GRAILED AGAIN! Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.". If you reopen your canceled account or create a new account, you agree to be bound by the current version of the Terms. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. Log in to https://www.paypal.com/us/home 2. Can I Get A Refund On Grailed? - ProEarners Grailed may also grant certain Sellers the ability to offer a discounted price on Product Listings that is only sent to the users that have favorited a specific Product Listing. grailed buyer wants refund You're not required to refund the customer as long as you were clear in your listing. Main Menu Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Your account may be suspended for failure to provide Grailed with all relevant tax information. Follow the instructions on the page. There are a few things you can do to find trusted sellers on Grailed. Other than the proof of purchase is there anything else I should include in the dispute? Click Continue. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. Grailed will use reasonable commercial efforts to ensure that the payment features are available and functional. Use our Services for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates these Terms. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. buyer wants refund : Grailed PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. You and Grailed agree that for any arbitration you initiate, you will pay the filing fee (up to a maximum of $250 if you are a consumer), and Grailed will pay the remaining JAMS fees and costs. Seller hereby agrees to such automatic debiting. For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. Top 6 Apps for Secondhand Clothing - EcoWatch For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy. You have to sue us in NYC. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. Grailed is the largest marketplace for exclusively men's fashion. The remitted amount may be redeemed by Seller through Grailed's permitted third party Payment Processor. Privacy Policy. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Yes, you can request a refund on Grailed. Vintage True Religion Jeans Size 28 RICKY Gray - grailed.com Manage Settings Grailed Reviews - 61 Reviews of Grailed.com | Sitejabber Cookie Notice Click File a Claim and click Continue. Complaints, questions, and claims related to a Product should be directed to the applicable Seller. Grailed makes no guarantees to you in relation to the availability or uptime of the payment features. Include your order number and the reason for requesting a refund. You and Grailed agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). Buyer wants a refund . Cookie Notice Why is grailed so cheap | Models-art.ru What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. We ask that you read these sections especially carefully to understand what rights you are giving up and what to do if this does not apply to you (hi E.U. Promotions. If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. Submit the return shipping request form, along with proof of your return within 30 days. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Log In Sign Up. Keep on reading to find out which method suits you better. If you paid with PayPal, it may take up to 30 days for the refund to appear in your account. Grailed Purchase Protection | Protection for Buyers & Sellers | Grailed Find high-quality men's and women's streetwear & designer pieces from the brands you love at Grailed, the community marketplace for men's and women's clothing. and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Seller hereby agrees to such automatic debiting. Commission rates are subject to change at our sole discretion, upon notice to you. Grailed Grailed is a website and app for selling used, higher-end fashion. The first is to check the sellers feedback score. Severability of Arbitration Provisions. You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). Buyer wants a refund? and United Kingdom, we are considered separate and independent data controllers of the personal information of Buyers. With so many online and in-person resale marketplaces to choose from, it can be overwhelming to Grailed will determine in its sole discretion whether to refund a purchase under the Purchase Protection after an investigation. These are also located on the sellers profile page, and they give you an idea of what other buyers have said about the sellers service. The bank is currently processing your refund, You can expect this process to take three to five business days, Your money should already be in your PayPal balance or in your bank account, Your refund is sent, but the bank hasnt yet cleared the payment, You can expect this to take another three to five business days, You can expect to wait for another three to five business days until the money shows up in your account, Of course, you can always get in touch with. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. You may not (and shall not permit any third party to) create, post, store or share any User Content that: Enforcement. grailed buyer wants refund - noco.services This includes your right to obtain refunds where appropriate. Free plan; Connect Domain: $5 a month (not available in the US . Terms of Service | Grailed 12. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer.